Ordering
You can conveniently place your order through our online shop or by phone via our service hotline +49 611 / 73 66 97 97 , Monday–Saturday from 09:00 to 19:00.
Alternatively, you can also send your order by email to info@stabilezelte.de .
You can find all information about our available payment methods here .
Your advantage with Stabilezelte:
With us, you order quickly, safely, and easily. Our customer service is always happy to assist you with any questions regarding products, orders, or delivery.
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Order Confirmation:
After completing your order, you will automatically receive an order confirmation by email. This contains all important details of your order – including the products ordered as well as the chosen payment and shipping method.
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Payment Processing:
For online payments (e.g., PayPal, credit card), the amount is processed immediately. If you have chosen another payment method, such as invoice or advance payment, you will receive a separate payment request.
View payment methods -
Order Processing:
After receipt or confirmation of payment, our team begins carefully processing your order. Your products are packed and prepared for shipment.
More about processing -
Shipping and Delivery:
Once your order has been shipped, you will automatically receive a shipping confirmation by email – including a tracking number for shipment tracking. For freight deliveries, the shipping company will contact you to arrange a delivery date.
More about shipping -
Arrival and Use:
After receiving your order, you can check the goods and use them as desired. If any questions or issues arise, our customer service team is always happy to assist you.
Contact Customer Service
All orders within Germany are delivered free of charge – no additional shipping costs apply. For urgent orders, we optionally offer an express service. The corresponding costs are listed directly in the respective product description.
For deliveries abroad, additional shipping costs apply. These are either specified in the respective offer or can be requested from our customer service .
More information about our delivery and shipping methods can be found here .
In the online shop, you can always check under "Availability" whether a product is currently in stock. Tents marked as "ready for immediate shipping" will be shipped on the same day if payment is received by 2 p.m. on weekdays.
Products available for pre-order include an estimated delivery time. Shipment takes place on the specified date. Please note that this information is non-binding – delivery may occasionally be slightly earlier or later. Once your order leaves our warehouse, you will automatically receive a shipping confirmation by email.
More information about shipping can be found here .
