What should I do if my delivery is incomplete or incorrect?

Please carefully check your delivery for completeness upon receipt. For environmental reasons, we sometimes use recycled packaging. Therefore, the label on the carton may not always match the actual contents. In such cases, this is usually indicated by a corresponding note on the packaging.

If you find that your order is incomplete or incorrect, please contact our customer service immediately. Please have your customer, invoice, or order number ready so that we can process your request as quickly as possible.